Hi again Gomla,
I'm glad to hear that the issue has been in some way resolved.
If you require any further assistance please don't hesitate to ask.
Sorry I didn't get back to your sooner, thanks for your patience.
Not a problem, we don't mind waiting.
I just edited my post, it seems it was my fault and I used both the joint e-mail and my gaming e-mail to set up beta accounts and that was causing the problem.
It was all down to me being a numpty.
Thankyou for your time and sorry again for adding to your work load.