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11.16.2012 , 11:46 AM | #2 Click here to go to the next staff post in this thread. Next  
Greetings kingyue,

The best thing to do in this situation would be to contact our phone support. Our agents will able to help you with this issue.

Please don't hesitate to come back to us if you have any further questions.

Beruthien| BioWare Customer Service Forum Support