Greetings Shattered_Sun and PoliteAssasin,
The name change services are not yet available.
As soon as we have an ETA for them to share we will let you know.
The standard answer of "no ETA" is not good enough here.
If a company advertises something as part of a paid-for good or service, that part of the service had better be available at the time of purchase. People base their buying decisions on what companies tell them - and shenanigans like this are why there are consumer protection laws against fraud and false advertising.
This isn't like a promise from a Dev or the head of a department promising new warzones are coming soon, this is a stated part of a package you're selling that you now can't deliver upon request.