Thank you Jeff...please keep these coming.
I am not sure I can agree with most of what you said on "Topic #2: Bugs...". Many of the bugs we've seen on live have either been completely obvious (like breaking Denova, not once but twice!) that could not have been possible to miss with internal "end-to-end" testing, or have been reported on the PTS but pushed to live anyway.
I expect that specific instances of bugs slipping through have been investigated, and correct measures taken to prevent it again. And hopefully the additional measures you allude to in your post will fix more systemic issues that allow these holes to happen.
But your team would do well to publicly acknowledge bugs very very quickly and keep the community informed of the progress of fixing them much more so than happens now.