That kind of summs up their customer support and the amount of communication they're willing to have with the players.
It's getting to be quite sad. If this was about the coin shop, there would have been a yellow post on the first page
But these threads have hundreds of posts, and not even one response. I really want to like this game, but it seems like the Devs aren't even trying. If they had a higher level of responsiveness and competence, perhaps this game wouldn't have lost 70% of its subs in less than a year.