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10.19.2012 , 08:51 PM | #22 Click here to go to the next staff post in this thread. Next  
Hi Rewzter,

We are looking into this issue. In the meantime there's a couple of steps that might help. The first, and easiest, is to wait 10 minutes, then run the repair function on the launcher, and then see if you can log in.

The next one that might work for you is to try log in to your affected character, then tab out and let it run for 5 minutes. Then re-focus the game and see if you can get in.

Another method that i've been told is somewhat fiddly, but has been known to succeed in some cases where other workarounds fail. Try to log in, and when it sticks, Alt&f4 to close the program. Then restart it and try to log into a (non-stuck) alt. This will fail, saying that the you can't log in. Then wait a few minutes, and the character visible in the main window will change to your stuck character. At this point, log in to the alt and out again, and then log into your affected character.

Hopefully these workarounds will be helpful, and we sincerely apologize for the inconvenience caused.

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.