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10.14.2012 , 07:11 AM | #7 Click here to go to the next staff post in this thread. Next  
Hi Alyssis,

Thank you for that, I'd like to rule out the possibility of another program or process on your system causing the issues you are encountering. To do this I would suggest performing a clean boot and try to play the game to see if the same problems occurs. You can find the instructions on how to perform a clean boot from the Microsoft website on this page.

I hope this helps.

Tirvaak | Bioware Customer Service - Forum Support