Doesnt sound right, to me it sounds like you asked for comms for not being about to 50 PVP and they got the understanding that there was no 50pvp due to low pop.
This is not a low pop issue its just a miss understanding with CS
No, I opened a ticket explaining that no one on our server was able to complete war zones due to a bug which kicked us to character select screen each time we tried to enter a warzone. So I asked about if they were going to do anything about the coms we miss out on being unable to complete our pvp quests. They did not read my ticket.