Hi, nice blog. One question that did come to mind though when reading it, are you ever worried that by constantly trying to challenge the top tier of players with Opperations and Nightmare mode that you are excluding the more casual players from some of the content you feel most proud of?
Very good question.
While Ops are nice they aren't always an option if you can't play for 2+ hours in one go or RL issues make OPs difficult. It would be nice to see things equally enjoyable for solo or Heroic 2+ game play.