crashing to desktop since 1.4
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10.08.2012 , 06:00 PM |
To be able to troubleshoot the particular issue you're experiencing we need more information about the computer you are trying to run the client on. Please reply to this thread with a
. Information on how to obtain these can be found in the spoilers below:
Please post them within [spoiler] [/spoiler] tags.
Press the [Windows] Key + [R] at the same time. (The [Windows] key is the key with the Windows icon on it)
Type in ‘DxDiag’ and press ‘OK’.
This will open the DirectX Diagnostic Tool box.
At the bottom of the box is a ‘Save All information’ button. Press it.
This will open a ‘Save As’ box. Please ensure the text file is named ‘DxDiag’.
Save this to your desktop.
Open the saved file, hit Ctrl+A (select all), and then Ctrl+C (copy).
Paste that information at the bottom of your post, and
please use [spoiler] [/spoiler] tags.
If you don’t use the tags then your DXDiag will fill up the page making it hard to navigate your thread. Please also remove the name of your computer prior to posting the report.
Open your Start menu and type "view reliability history" into the search box.
Select the most recent swtor.exe failure, denoted by the red circle with the white X in it.
Double-click the related Critical Event under Source.
Please post the full information of the reliability history within code tags or spoiler tags
Thank you for your cooperation.
Sutii | BioWare Customer Service - Forum Support