No, no. I purchased the game and pay for a monthly subscription. The problem I have is that I keep dying when i try to do the heroic quests. i finished up every quest I could on Dromuund Kaas and then adventured to Nar Shadaa. Got blasted and had to start all the way back at the spaceport. So now I'm trying different strategies to finish y heroic quests and level up before continuing the game.
Well there's your problem. At level 15, you need to finish up your Dromund Kaas quests and then head to Balmorra, as Balmorra is a lvl 16-20 planet. After Balmorra comes Nar Shadaa, levels 20-24.