This is why a personal meet and greet is preferred over any type of forum interaction. People tend to be more civil when they don't have the great interwebs to keep them safe. There is no reason Bioware shouldn't be applauded for this move and I can't wait to hear what comes from these meetups.
You don't think I would tell them myself face to face if they came to where I live? You must not play in 1.4 that people have spent days not being able to get on their characters and things that were said to be fixed didn't get fixed.