What needs to change to turn this game around, and is it even possible?
They need to fix bugs, enhance testing, fix bugs, add alternative ways to level, fix bugs, add end-game content for casual players and then fix even more bugs.
Ofcourse, it all starts with confessing that there ARE alot bugs. So, don't make a post where you only mention 11 bugs when there is a compiled list of 47 bugs. That is exactly the type of attitude that will stop any progress on this game.