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Cerimon
10.03.2012 , 06:00 PM | #27 Click here to go to the next staff post in this thread. Next  
Greetings All,

Please let us know if either of the following resolves the white rectangle: clean reinstall of current video driver or clean install of previous video driver. We do not recommend using any beta video driver. We appreciate any feedback on this.

Uninstall video driver, clean boot and then clean driver install.

Depending on the graphics card the uninstall can differ:

NVidia recommend completing this through Control Panel/add/remove programs.
1) Go into your Control Panel
2) Double-click the Add/Remove Programs icon
3) Select the NVIDIA Windows Display Drivers from the list of programs.
4) Click Change/Remove or Add/Remove button.
5) Confirm with Windows that you wish to continue with the uninstall

Nvidia link:http://www.nvidia.com/object/IO_13955.html

ATI on the other hand recommend removing drivers via their own catalyst:
1) Click on Start
2) Open the Control Panel
3) Select Programs and Features
4) Select ATI Catalyst Install Manager
5) Click on Change

AMD link:http://support.amd.com/us/kbarticles...csDrivers.aspx

Instructions on performing a clean boot: http://support.microsoft.com/kb/929135

When installing an Nvidia driver please choose the advanced install and tick the box for "perform a clean installation".
When installing AMD drivers, just perform the installation as normal after the clean boot.

Thank you for playing Star Wars: The Old Republic

Cerimon | BioWare Customer Service - Forum Support