point out where in the TOS it says 12 of every 15 dollars you give to EAware must/will go towards content patches for TOR. I dare you.
What does the TOS have to do with this? We're only talking about what people personally believe they will get out of their subscription fees. EA's INTENT doesn't matter.
If there is a gap between customer expectation and what EA is offering then that is EA's fault. Their inability to understand this sort of thing is why people stopped paying.