in game tickets wont help you will just get sorry for the inconvience and we will forward it to the appropriate people post post and post again on every thread about merges
The level of customer service is acutally higher in the in-game ticket than the forum. They are obligated to acknowledge/response/attend to your request. They may or may not be able to help but they at least cannot just ignore it.
The reason I suggest in-game ticket is because I was told some people had successfully requested transfers that way. Even if unsuccessful, the in-game-CS may escalate the issue after we keep creating work for him.
This is true however I wrote a non emotive complaint in an email response I had received from bioware. I was actually impressed that e CS rep could relate to my concerns and we exchanged a couple of more emails regarding the matter.
Keep the posts coming in the suggestion box and general forums!!!!
I imagine the forum / suggestion box is a more "ignoreable now" basket. It will probably be added to a wish list of hundreds if not thousands.
In-game ticket is actually "Requesting" them to ACTION it now for your account, instead of just "Suggesting" to them to implement something for everyone in the future.