Regarding the orange hood-down pieces and other things that NPC are using: there is a thread in the Suggestion Box. They "might" work on it but they don't promise anything. -_- That, pretty much, was their answer to that thread.
Then I guess I 'might" play their game again.
The upside is if they do this one simple thing, I will play this game for hours a day. I gotta admit even after all this frustration, if they gave me the hood down armor they show everyone in the video, I'd be right back into this game like I used to be.