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09.16.2012 , 03:52 PM | #2 Click here to go to the next staff post in this thread. Next  
Greetings cupe,

Thank you for reporting this to us, for assistance in this issue I would ask you to please open an In-Game ticket.

In this ticket could you please provide the following information:
  • Character name:
  • Server name:
  • Exact Item name:
  • The date and time when you purchased the item
Including this information will help us while dealing with your issue. If you already have a ticket open then our team will be in contact with you shortly.

Thank you.
Bronholz | BioWare Customer Service Forum Support