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09.05.2012 , 03:16 PM | #2 This is the last staff post in this thread.  
Greetings hortyman,

I can understand your frustration here. We are working on letting escalated tickets not disappear from view.

I can confirm your ticket has been escalated to the appropriate people and will be responded to as soon as possible.

Until then we ask for your patience and understanding.

Cerimon | BioWare Customer Service - Forum Support