Unable to Login after 08/5/2012 patch?
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09.05.2012 , 01:05 PM |
If you have not done so already, please try the following troubleshooting steps to try to resolve the issue:
First of all could you check that the date and time are set correctly on both your Windows clock settings and BIOS clock.
Ensure that you have the correct ports opened in your router settings. See this link:
and that you have both the launcher.exe and the swtor_setup.exe added to the exceptions of your firewall and any antivirus software.
Please attempt to run the FixLauncher.exe, This will not affect any game client files you have already downloaded. To do so, double click on the FixLauncher.exe file located by default in:
For 32 bit Operating Systems - C:\Program Files\Electronic Arts\BioWare\Star Wars - The Old Republic\
For 64 bit Operating Systems - C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\
Also please ensure the launcher is set to run with Administrative privileges. To do so, right click on the launcher.exe file located by default in the locations above.
Select 'Properties', click on the 'Compatibility' tab and check the box at the bottom under 'Privilege Level' where it says 'Run this Program as an administrator', then click Apply and OK.
Finally, could you please try resetting your password via the "Lost your password" link in the Launcher and then try to login again.
Should the issue persist after trying the above steps, please reply here including a DXDiag Report and your most recent Launcher Logs. Information on how to obtain these can be found
Hope this helps.
Sutii | BioWare Customer Service - Forum Support