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08.29.2012 , 02:30 PM | #78 Click here to go to the next staff post in this thread. Next  
Quote: Originally Posted by Tatile View Post
Thank you Ms. Berryman, I was unaware that the Dev Tracker had such an interesting... feature. While you are here, it would be interesting to have your views on Hoyden's work compiling this list and how you think the numbers actually reflect your promise to increase communication.
Quote: Originally Posted by AllisonBerryman View Post
The forums are one part of our plans, and so far we've definitely been increasing efforts to get responses to questions we see on the forums that we're able to answer. There are still questions that are important to the community that we do not have answers for yet, but, just like we've done with the forums, we're making efforts to get answers to those questions through, and we're making strong efforts internally to continue to escalate feedback and concerns from the community. You'll continue to see answers to questions on the forums, and we have more to come.
While we appreciate all kinds of constructive feedback, as Allison pointed out, the forums are only one small measure of communication. Do keep in mind that while some days it seems that there isn't any forum activity from us, we're busy hopping around, taking a look at the SWTOR subreddit, Twitter, Facebook, and responding to PMs.

Consider that our fanbase is large and spread across various social media sites, and you can see that we strive to make sure that they are covered, no matter where our fans are.

We're also working on some new community blogs that we'll be posting in the upcoming week or so, in addition to our standard weekly blogs that we already put up.

Finally, while this team is highly visible, a lot of what we do is internal: responding to developer requests for feedback, moderating the forums, writing patch notes, working with localization, sending various documents & ideas for approvals, working with marketing, maintaining relationships with fan sites & guilds, attending game development meetings, escalating issues, following up on bugs, and much, much more.

In short, measuring the number of gold posts every day is not the best indicator of our overall activity. You're welcome to continue to do so, but know that every day we are working with our developers to respond to your questions here on the forums, which results in about 5-10 developer responses even during a light news week.

If anything, measure against what we had before we started our increase in communication on August 8th. I guarantee that you will see a difference.

Stay tuned for the new blogs, which we'll be debuting starting tomorrow.

As always, thanks for taking an interest in this. Constructive feedback is always welcome and we'll definitely adjust our strategies when there is a need .