Yeah...no. It works half the time, and then half the time it doesn't. It's called being "bugged". Keep playing SWTOR, I'm sure you'll see many others.
No, but i would prefer less bugged as crap instances. I literally have not ran an ops in the last 3-4 weeks that has not been bugged in one way or another. And I think in all but two fp's at least one group member (frequently all of them) had to submit a bug report to get their BH comms. Yes, the support crew reimburses us, and that's fantastic...3 days later, because I'm sure they're super busy and short of employees.
THey arent short on Employees just because they had a few layoffs, they are working on getting new content out