On the plus side, I got an equally obfuscative answer from a CSR as my original, but this may have something to have hope in:
I'm guessing that's a hint that the gear is still in game. If I recall correctly, Ultratech was the highest of the pre-HM Dungeon gear, so I suspect it may drop in story mode operations.
tbh that sounds like a copy and paste reply. Ive been running HMs and ops since the game launched. Ive never seen nor heard of Ultratech gear. That isnt to say it doesnt exist. It just doesnt drop in HMs or Ops. or if it does its extremely rare.