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07.05.2012 , 07:48 AM | #11 This is the last staff post in this thread.  
10. Security Question and Answer issues

If you answer a security question incorrectly more than 5 times, you will need to reset your password on the website in order to unlock your account. When the lock has been lifted after the reset of your password, you will be able to attempt the security question again. Please bear in mind when answering that answers are case sensitive.

Contacting Customer Service by Telephone

If you have forgotten the answer to your security question please contact Customer Service via phone using the following number:

Nehsa | BioWare Customer Service - Forum Support