Top 10 Issues and Solutions: Updated June 14th, 2013
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07.05.2012 , 07:48 AM |
10. Security Question and Answer issues
If you answer a security question incorrectly more than 5 times, you will need to
reset your password on the website
in order to unlock your account. When the lock has been lifted after the reset of your password, you will be able to attempt the security question again. Please bear in mind when answering that answers are case sensitive.
Contacting Customer Service by Telephone
If you have forgotten the answer to your security question please contact Customer Service via phone using the following number:
You can contact our Customer Service team over the phone for the price of a local call by calling the numbers listed below:
• USA: (312)725-5740,
• UK: (0203) 5645 481
• Germany: (069) 99 991 5590 (Phone support available from 13.00 CET - 01.00 CET)
• France: (0157) 324 728 (Phone support available from 13.00 CET - 01.00 CET)
Please note: Calls made from landlines are local-rate, while those made from mobile devices may be subject to additional charges from your provider.
If you’re calling from a country that is not listed above, please see this FAQ:
for more information about contacting our Customer Service team.
Nehsa | BioWare Customer Service - Forum Support