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Nehsa
07.05.2012 , 07:47 AM | #6 Click here to go to the next staff post in this thread. Next  
5. Login service unavailable

You may see this message for several reasons. Here are some troubleshooting steps that might help you logging in the laucher.
  1. Date and Time settings
  2. Safe boot with Networking
  3. Antivirus and firewall settings
  4. Delete Patch Folder
  5. FixLauncher
  6. Redownload swtor_setup.exe
  7. Flush your DNS cache


I) Date and Time settings

Firstly we would advise you to ensure that your computers and accounts date, time and time zone are set correctly on both your Windows clock settings and BIOS clock.
If they aren’t, the necessary encryption or authentication may fail.


II) Safe boot with Networking

We would like to recommend that you restart your computer in Safe Mode with Networking enabled.

Spoiler

III) Antivirus and firewall settings

Anti-Virus software can also cause issues launching the game. There are a number of different anti-virus software variations out there, so we’ve included some general steps below that might help:
  1. Open your anti-virus software menu and check that ‘swtor.exe’ and ‘launcher.exe’ are NOT in a quarantine list or deletion list.
  2. Add swtor.exe and launcher.exe to your anti-virus ‘safelist’.
If you are unsure on how to do either of the above steps then you should contact the manufacturer of your anti-virus software.
In addition, we recommend use of Microsoft Security Essentials for virus protection. It has been tested for compatibility with the SWTOR launcher. If using other anti-virus software, please make sure you’re running the latest version of it.

You may need to allow the launcher (launcher.exe) and game client (swtor.exe) to communicate through your firewall. For the Windows firewall you can check the following guide:For third-party firewalls, please refer to the software manufacturer for specific instructions on adding exceptions to those firewalls.


IV) Delete Patch Folder

The "Patch" folder should only appear when the game is running. First close the laucher and go to the game installation folder located by default in:
  • For 32 bit Operating Systems - C:\Program Files\Electronic Arts\BioWare\Star Wars - The Old Republic\
  • For 64 bit Operating Systems - C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\
If you see the "Patch" folder when the launcher is closed please delete it.


V) FixLauncher

This issue may also be caused by a missing or corrupted file. The easiest step in order to fix a broken or corrupted launcher is to use the FixLauncher.exe. Please note that this will not affect any game client files you have already downloaded.
To do so, double click on the FixLauncher.exe file located by default in:
  • For 32 bit Operating Systems - C:\Program Files\Electronic Arts\BioWare\Star Wars - The Old Republic\
  • For 64 bit Operating Systems - C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\

VI) Redownload swtor_setup.exe

If FixLauncher did not help with this issue, please click here.

A new window will open, asking if you want to run or save a file named “SWTOR_setup.exe”. Click on “Save”. The download will then start.

Once the file is downloaded, double click on the file to launch it (SWTOR_setup.exe). A security warning may pop up asking if you want to run the file, please click on “Run”.
Please then follow the instructions to install the game, this will overwrite your launcher files, but should not require a full download of the game client.
Once the installation is complete, please try launching the game again.


VII) Flush your DNS cache

If your are still having issues, we would like to recommend you to flush your DNS Cache. (When doing this make sure you run the cmd as administrator.) Please click on the spoiler button below to find out how:
Spoiler

If the issue still persists after performing all these troubleshooting steps, please create a thread with your most recent launcher log. By default the folder containing these files is located here:
  • For 64 bit Operating Systems - C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\logs
  • For 32 bit Operating Systems - C:\Program Files\Electronic Arts\BioWare\Star Wars - The Old Republic\logs
Log example : launcher_20120501.Log

Nehsa | BioWare Customer Service - Forum Support