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Nehsa
07.05.2012 , 07:46 AM | #3 Click here to go to the next staff post in this thread. Next  
2. Antivirus false positive

As a result of our increase in measures to combat hacking and cheating in our game, occasionally some Anti-Virus programs will red flag swtor.exe or launcher.exe.

This is an unintended consequence of those changes, and we are actively working with the developers of these Anti-Virus programs to ensure that this issue is resolved. In the meantime, please follow the steps below in order to play Star Wars: The Old Republic:

If you are having trouble patching due to this issue please re-add swtor.exe and launcher.exe to your anti-virus exception list.
  • Open up your Anti-virus software menu and check that ‘swtor.exe’ and ‘launcher.exe’ are NOT in a quarantine list or deletion list.
  • Add swtor.exe and launcher.exe to your anti-virus ‘safelist’.
If you are unsure on how to perform either of the above steps or still encountering issues then you should contact the developer of your Anti-Virus software.

After you have edited your antivirus software configuration, please try the following steps in order to repair your installation:
  • Run Launcher.exe and select the repair tool (the cog wheel icon in the bottom left-hand corner), if the file exists in the installation directory. By default those folders would be:
    • For 32 bit Operating Systems - C:\Program Files\Electronic Arts\BioWare\Star Wars - The Old Republic\
    • For 64 bit Operating Systems - C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\
  • If you cannot run the launcher.exe, please run the FixLauncher.exe from the aforementioned folder instead and after that completes, run the launcher again.
  • If neither file exists, please download the setup.exe from the website and run it.
  • Please note that if you are using Bitdefender, you may need to restart your computer before running the repair.

Nehsa | BioWare Customer Service - Forum Support