There is a difference between CS tickets and bug reports. Submit a bug report to CS and that's the response you get. Be glad, they are submitting the bug report you were obviously not capable of doing yourself and letting you know they forwarded it on. They could just forward it, delete your ticket and be done with it like most other MMOs.
You sure that you submitted more bug reports than me and you know better how to do it? When you reach close to 3 digit ingame bug reports call me again and i will reactivate my main account especially for you to show you that i still have more.