might wanna add that close off date to your not-so-handy FAQ then.
It's in there:
When will I be able to transfer my characters to another server/region?
The opportunity for qualified players in Australia, New Zealand, Hong Kong, or Singapore, to request free character transfers to Asia Pacific servers is available now for a limited time period through April 24, 2012, 2:01PM EST, 4:01PM NZST, 12:01PM HKT, 12:01PM SGT.