View Single Post

Ratae's Avatar

06.23.2012 , 09:59 AM | #4 This is the last staff post in this thread.  
Hello cheparan,

Could you please ensure that you have checked each of the following?
  1. You should make sure that you have the latest version of DirectX installed on your system. For further details please check here.
  2. Check that your Graphics card and Sound card have the most recent drivers installed. For instructions on how to update your Graphics card please see here, for Sound cards please see here.
  3. Check that you have installed all of the Windows Updates for your Operating System. This is important for system reliability and program compatibility.
  4. Check the minimum specifications of the game, to determine whether your computer may experience difficulties running the game.
  5. You can try closing down any unnecessary applications that may be running in the background. You can check the applications tab and processes tab in Task Manager to see what programs are currently running.
Could you please also check this thread if you are being presented with a BSOD.
If the problem persists after you have checked the above, then please reply here with your DxDiag Report and we will try to assist you further.

Can you also try to note down the error message which displays on the blue screen and post that information?

Thank you for your co-operation.
Ratae | BioWare Customer Service - Forum Support