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06.23.2012 , 06:34 AM | #2 Click here to go to the next staff post in this thread. Next  
Hi Serenthius,

In this case it looks like you haev encountered a bug that occurs when you try to send a trial to an account which has opted out of receiving promotional mails. The following workaround should help:

Log into with their Origin or EA Account Email address
Click on the Username in the upper right corner on the screen
Now select “Contact Preferences”
Tick the box “Contact me about EA´s products, news, events and promotions”

I hope this helps.

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.