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06.20.2012 , 11:56 AM | #2 Click here to go to the next staff post in this thread. Next  
Greetings MossaNova,

Please see the following on how to get your Dxdiag file. With this we can spot hardware and driver issues and suggest action(s) for you to take.

Obtaining a DxDiag file:
  1. Press Windows Key + R
  2. Enter in the following window “DxDiag” and press ENTER or “OK”. Depending on the OS, you may have to confirm a popup window, to include WHQL signatures. It is safe to press YES/OK here.
  3. Now you have the “DirectX Diagnostic Tool” open
  4. Click on “Save All Information…” and save the file at any location convenient (default: Desktop)
    The saved file is now available under the location previously chosen.
Thank you for playing Star Wars: The Old Republic

Cerimon | BioWare Customer Service - Forum Support