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initially we considered allowing players to transfer to any server they wished, or to a variety of different servers. However, on a massive scale, this free-for-all approach causes potential problems. Players who are anxious to ensure they end up on a heavily populated server will naturally flock to what is perceived as the 'biggest' server, potentially over-populating that server. This eventually leads to the exact situation we're trying to move away from. Our aim is to maximize server population across the entire service and to enhance the gameplay experience for our players.
Therefore, we made the decision to strictly limit the initial phase of the character transfer service to only allow transfers from selected groups of origin servers (where you're moving a character from) to selected individual destination servers (where you choose to move a character to) based on the player populations of the origin and destination servers. In some cases, a large number of origin servers will be eligible to move to a single destination server. In others, very few origin servers will be transferring to existing high population destination servers. Remember, the goal here is to push almost every destination server to an active population that's higher.
This process will be gradual and staged over time. Despite huge improvements being made to the character transfer service by our server team, there are millions of characters to be moved and there is a limit to how many can be moved daily. We want your character to be transferred as quickly as possible, but we will need you to be patient as the process completes. Once your transfer starts we estimate it will complete in a few hours, but with the potential volume of transfers occurring, you may find your character is queued for transfer for a while as we deal with the high volume.