I have 3 times now and they refuse to investigate I get the canned response of "We have carried out a subsequent review and investigation into your complaint and in particular the actions taken on your account. We can confirm that your case was acted on correctly, in full compliance with our policies and procedures.
Please note that we do not provide any details regarding our internal procedures.
We will not be pursuing this issue any further, and as such we consider this matter closed."
Ive gotten this 3 times. Mox Parser is the ONLY thing Swtor related installed on my machine Period.
If it helps, your not the only one that has had this experience. They refuse to provide any proof of a violation and say they researched it, but I expect it is similiar to the initial research that was done about the reports of a GM threating action against accounts for pvping on a pvp server.