I've already explained what happened this past weekend and apologized personally to the original player affected. Our CS team also quickly called every single person affected and apologized for what had happened.
For those that lack a proper moral compass, Joveth did the right thing here. A mistake was made, and that sucks, but the team admitted they were wrong and did their best to fix it. There will always be mistakes. It's far too common for someone to deny responsibility and sweep it under the rug. What Joveth and the community team did with this, in public, was commendable and I don't think it's fair for them to take heat for it.
Sorry for discussing it further. I hope it helps people understand that this is what you should be doing, and you deserve at least a little praise.