It's certainly understandable to be cautious of any new changes, but I wanted to let you know that I've worked several years as a Community Manager prior to BioWare, but that's not why I wanted to respond to this.
I've already explained what happened this past weekend and apologized personally to the original player affected. Our CS team quickly called every single person affected and apologized for what had happened.
Mistakes happen and lessons were definitely learned, and we're going to be more thorough in everything that we do. Since all parties involved have no further issues with each other, I'm going to officially ask that we move beyond this. I'm going to, and I hope that you can as well. There is no reason to discuss this further.
i am hoping for the best for the game, and thanks for your quick answer lots of expectations that i have for you now.