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SubMatrix
05.31.2012 , 10:03 AM | #26
We had this same problem as well and while the bug was annoying, it was the in-game customer service reps that had me most upset. When we encountered this bug last night half our operation immediately put in trouble tickets. In less than an hour 3 had spoken with CS reps which gave responses from: "Your kill could not be confirmed" even though we were obviously past the boss, standing at a locked chest, to "try to clear to the chest faster next time." We cleared to the chest in less than 10 minutes and when we asked if there was actually a timer to get to it he said he was not able to disclose that information. From all of my experiences with the in-game CS reps I'd say that they are lazy, sometimes rude, and pretty much worthless in fixing anything aside from missbought items.