broke for us too, csr told us we didnt meet the requirements and told us to read the patch notes (as expected a useless response)
wow, now they are just lying to us outright. i would prefer to response to outright lies....
please issues an emergency patch tonight and redeem the comms and one person in the group with the mats... pref the GM if they were in the raid, or the next highest rights person (officer).
easy solution right. if u need any more help with customer service just e-mail me.