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JovethGonzalez
05.26.2012 , 05:58 PM | #228 Click here to go to the next staff post in this thread. Next  
Hi everyone, I just wanted to start off by apologizing to the people that brought this issue to our attention. Our investigation teams looked very carefully through logs to see if any of the reported chat had occurred but for reasons that are currently unknown, it did not appear in the initial investigation. After verification from the teams, I came on here with the information that I had at the time. However, since then, a separate internal investigation has found evidence that this did, in fact, occur and the CS agent involved will be dealt with accordingly.

Again, I apologize to anyone affected. To those players impacted by this issue, you will be receiving personal calls from our Customer Service team shortly to review the situation and receive a personal apology.

Please enjoy the rest of your weekend.