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Nehsa's Avatar

12.17.2011 , 03:07 AM | #11 This is the last staff post in this thread.  

In order to solve your issue, please try and follow the steps listed below:
  • Ensure that you are using an up-to-date web browser. We recommend using 32-bit Internet Explorer 8+ or Firefox 6+. These browsers can be downloaded from the following links:
    Internet Explorer
  • Clear the cookies from your browser cache, and then reload the webpage. Below are instructions on how to do this using the previously mentioned browsers:

    Internet Explorer 8
    Click “Safety” on the Command bar.
    Select “Delete Browsing History”.
    Select “Cookies”, and then click “delete”

    Firefox 6
    Click on “Firefox”, and then “Options”, then click on “Options” from the new menu
    Select “Privacy”
    Click on “Clear your recent history” and ensure the cookies checkbox is checked, then click “clear now”.

    Please note that the above steps apply to the browser versions listed. You can check your browser version by going to “Help” and then “About”. If your browser version is not listed above, please visit the following link for a guide on how to delete your cookies:
    (Please note that we cannot accept responsibility for content on any external websites.)
  • Make sure that your java is up-to-date. To do this, please visit the link below, and download the latest version:
  • Disable any browser related add-ons (ie. Pop-up blockers, Ad blockers etc) you may have running on your computer. Please ensure that these programs are disabled for all installed web browsers.

Please let us know if these steps did not solve your issue.

Thank you.

Nehsa | BioWare Customer Service - Forum Support