You ignored too many people. You did what was obviously stupid, and went against common sense. And now, you can use your advanced metrics you think you have, to keep track of your lost subs.
Honestly, those numbers are the only thing that matters at the end of the day. Did people complain? Sure, but the numbers are still good.
Really, if people are unhappy, the option is to walk away or eat it. I've cancelled, and so have a couple friends. That's not going to break BW's wallet, but if enough people speak with their money, BW will listen. Numbers people, numbers.