It's sad that my post has so offended you... have you ever considered the fact that perhaps people make judgements on companies based off the quality of what they purchase... and that after an expensive purchase like this one, there shouldn't be a case where you have to 'Just get them to replace' anything in the first place? After reading some of the responses in this thread, I'm no longer convinced that there was a failure of quality control... but it's still highly disappointing to open the box and immediately see something broken.
You didn't offend me at all. Just build a bridge and get over it - there are people starving in India and stuff, it's not the end of the world. Just get Bioware to replace the wee tooter and play on, problem solved.