Just curious if you called Bioware Customer Support and what their response was? I mean it sounds like a non issue unless they're refusing to replace the item its not like its "unique" like the statue. If the statue was broken on arrival I'd be hacked off....just seems you could of been calling support instead of typing this massive post to be all upset over.
Oh yes, I've contacted Customer Support (although I haven't heard back from them yet). However, I was 1. Wondering if anyone else had problems with the CE (and it appears that I'm not the only one... there is another thread about peoples statues being busted up), and 2. Felt like it would be a fun story. I'm not THAT angry about it, especially after some of the very informative posts in this thread about the fragility of the item, and I saw an opportunity to make an amusing post on the topic. Besides... it's not like I really had anything else to do, and I needed a break from playing anyways :P