I redeemed my code on november 18th and have yet to get in. It says on my account page that I did such and to wait for an e-mail to begin my early access. I cannot launch the game. Customer service will not answer me, the phone line is always busy. PLEASE help me
On your Code Redemption Tab what date does it have listed against your Pre-Order code being applied?
If November 18th you should be in by now.
Have you tried logging into the game - what error do you get when you try?