to the OP if you ran NORMAL mode the gear is assigned by the game to the players. Not verybody gets a piece of gear, even those who dont need it. it would be better for them to carryyou through hard mode, so they can give you the gear.
You're kidding right? I know how the loot works. I have 3 50's, one of which is in full Rakata. I hit 50 yesterday afternoon and several hours later I had both EV and KP clear. I hadn't even run a hm flash point yet. Getting carried through hm ops is a little different than getting carried through normal ops. However, this is not the point of the thread at all, this is about customer service so stay on topic please. This game is dying because of its employees and their lack of common sense.