I agree, the cs sux. Im guessing they get paid by so many responses closed tickets per hour + base. Otherwise I cant see people being so dumb. AT the very least there should be a conversation, either by chat or via that help system. Not just auto closure.
That itself would stop half the tickets added because they didnt understand, didnt read the ticket and just assummed, etc etc (dumbness). Saving time, client patience and money.
In every other game i have played I have never seen such a bad help service. Lotro is the best i have seen so far. They chat withing about 5 minutes if you are on subscription and about 10-20 if playing free. Very few tickets are closed without discussion.
They can also move you if you are stuck in a plane. No waiting for that, no nonesense. I digress.
Also, I dont care for the droid response, its so childish, and after all this is an adult game. Must be of legal age to play.
I have only played for a month, yet put in 40 tickets in-game. And to this day, every time i enter the game or change zones, the green envelope icon is flashing for the very first ticket i put in.
I have about 10 tickets for that flashing icon. First they explained how to click on the icon to use the ticket system? Are you kidding me? Lol. How do they think they got the tickets in the first place?
Then they said it would flash till it was closed, and closed the ticket again.
I cheerfully explain the ticket has been closed now for a month.
They say its impossible and close the ticket.
I finally suggest that they actually delete that first ticket so it cannot trigger the flashing. OH this one caught someones attention and they locked this ticket for a few days. Lol. And it looked like it was fixed.
But after a few days the flashing was back again, and remains. Its so annoying.
I had a ticket in for the left sleeve meshes clashing in the movies and the response was closed ticket and yeah we know that happens with amd cards.
Im like huh? I dont have amd, Lol.