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AssociateGodfrey
12.15.2011 , 08:02 PM | #3
If they made it easier to unlock your account, it may make it too easy. As in, someone who was not you could unlock it and use it maliciously.

As for customer service... they're more swamped than the x-wing in episode V was when it landed and sunk into Dagobah. Sucks.
"Hope is the first step on the road to disappointment."
-Adeptus Astartes Librarian Proverb