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Xaryell's Avatar

12.13.2011 , 09:53 AM | #1 This is the last staff post in this thread.  

If you are experiencing a black screen after pressing ‘Play on the launcher, please ensure that you have tried the following troubleshooting steps:
  • First of all, please be advised that the initial loading of the game can take some time depending on your system specifications. For higher end computers it can take anywhere up to 15 minutes for the first load to complete, for machines approaching or below our recommended minimum specifications it may take much longer. In order to allow initial loading to complete successfully, we would request that you refrain from clicking on the screen, or using the keyboard (including alt-tabbing away from the client to do something else on your system), as this can interfere with the process and generate misleading Windows error messages.

  • Please be aware about the system requirements of Star Wars: The Old Republic, especially if your graphic card supports "Pixel-Shader 3.0" or higher.

  • Ensure that your graphics card drivers are updated. This issue is often as a result of having the 11.8 ATI drivers installed. If this is the case, updating to a later driver version can resolve the issue. For instructions on how to update your Graphics card please see here

  • You should make sure that you have the latest version of DirectX installed on your system. For further details please check here

  • You should check that you have the latest Service Pack and Windows Updates installed for your operating system, including optional updates such as .NET Framework and Visual C++ features.

  • Run the game as an administrator.

  • Make sure that you have added swtor.exe and launcher.exe as firewall exceptions.

  • Check that you do not have any unnecessary third party software running in the background which may interfere with the running of the game

  • You may need to play the game in windowed mode, or to adjust your in-game resolution to match your monitor.
    A quick shortcut is to press Alt & Enter to toggle the game between Fullscreen and Windowed mode. This can specifically help those of you experiencing "Out of Range" or "Input not supported" error messages.

    Some people may have to modify the default Fullscreen option. To do so, locate the client_settings.ini file.

    Never modify this file if you are not experiencing this issue. Incorrect modification of this file can create problems with your client installation.

    You can do so as follows:
    1. Press the [Windows] Key + [R] at the same time. (The [Windows] key is the key with the Windows icon on it)
    2. Copy the following in to the text box and press ok: \Users\%USERNAME%\AppData\Local\SWTOR\swtor\
    3. Open the settings folder and delete the client_settings.ini file.
    4. Restart the game, this will recreate the file.
    5. Open the settings folder again and then client_settings.ini file in a text editor and modify the value FullScreen=true to FullScreen=false.
If you are still encountering this issue after checking all of the above, please contact Customer Support.
Please include a DXDiag of your system, your most recent client logs and a description of the exact error encountered.

Xaryell | BioWare Customer Service Forum Support