"We want answers!"
"We got an answer!
...But uh, we don't like it! FEEL MY RAAAAGE!"
Well, considering that note was in the PTR notes for like 2 weeks, and left in for the live patch, and within about 30 minutes of the servers coming back up there were posts about this fix not actually happening, and it takes them like 36 hours to actually acknowledge it, I'd say their answer is absolute ****.
It's still better than not getting answers on dozens of other topics, but not by much, as to me it seems that as a team, Bioware are slow to respond, and unsure of how to respond. They appear to me to be rather not competent.