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ElektronJohn
12.14.2011 , 01:42 PM | #3
Quote: Originally Posted by Imperialis View Post
Hi there,

hopefully someone in Biowares support will be able to help me out as the support team via webform doesn't even answer back, and by telephone i only get kicked out of the line by the operators or get the multiple choice bot online.

I forgot one of my security answers, i can't really remember what i have wrote , and now i'm stuck at the login screen... want to update my subscription and insert payments and i can't ....

Can someone in support PLEASE PLEASE PLEASE help out and reset my login? I want to re-do my security answers and order a keygen for the login and i simply can't.
You have two options. First, click on the "My Account" button at the top. On the right side of the page, click "Security Questions." You will have to answer at least one of them here. If you answer it correctly, you can change your answer for your security questions.

If you can't get to this, you will need to call Customer Support, confirm your identity, and have them reset them for you. Hope this helps.
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