This instance is SO awesome. It really exceeded my expectations. Story was great, dialogue options were fun. Atmosphere and immersion were outstanding and we were able to complete both the regular then the hard mode in about an hour each. I think the bonus boss could use a bit of tweaking, as it's next to impossible without 2-healing the fight and is way, way too difficult for your average pug.
Otherwise, great work BW. Keep them coming like this and I'll be in heaven.
WE only had one healer and had no problem whatsoever. Make sure you are CC'ing the adds and killing them 1 at a time.